This is where the rubber meets the road, my T1 story, truths and life on May 20, 2015.
With my type one diabetes, there are complications, frustrations, hesitation, resignation and a ball of perplexing situations (I feel a Temptations tune brewing). So, it should come as no surprise that often, I find quite a bit to complain about, such as Congress’ failure to act on CGM legislation. But that’s not the case today. I want to give a shout-out for the diligence and good deed from Dexcom, a company that develops, manufactures and distributes continuous glucose monitoring systems for diabetes management.
A couple of months ago, I called Dexcom tech support to report a “failed sensor” message. I was told that there was a problem with my receiver, which was no longer under warranty and instructed to place a new order. Three weeks later with the receipt of a new receiver, I received yet another failed sensor message. Another tech support call and this time, following a thorough review of all of my entries, the technician located the source of the problem. It was the transmitter rather than the receiver (OMG, transmitters are way more expensive). Following a little more digging along the long and winding paper trail, the technician discovered that I was eligible for a replacement transmitter and the two sensors that failed.
And this is why, today, I just want to say, thank you Dexcom, Inc.
With type one diabetes, there are good days and bad, ups and downs, highs and lows, but I speak my truths, tell my story and live my life.
How was your day?